Need to return an order? We're happy to help!

Products are eligible for refund, when they are returned within 30 days of the delivery date, and are in re-sellable condition unless the product is defective or damaged. 

PLEASE NOTE — All Amazon orders must be processed through Amazon.com.

We will send a prepaid postage label to the email address associated with your order only if one of the following situations applies:

1. The product you received is defective.

2. The product you received is not the item you ordered.

3. The product you received is damaged.

For all other reasons, the customer is responsible for shipping charges of the returned product.

Late Fee
Returns beyond 30 days of the delivery date will be subject to a late fee of the returned value.

Restocking Fee
Returns of 20+ items will be subject to a 15% restocking fee of the returned value. 

Start Your Return 
If your purchase is eligible for return, please send your order details to service@lotertech.com